Privacy Policy

Seaside Pest Control (“Seaside,” “we,” “us,” or “our”) values your trust. Protecting your personal information is a responsibility we take seriously. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the Personal Information Protection Act (PIPA) of British Columbia.

This policy applies to information we collect through our website (“Site”), when you request our services, communicate with us via email, phone, or other forms of communication, engage with us on social media, or otherwise interact with Seaside Pest Control. It outlines your rights under BC law and our obligations to protect your information.

This policy does not apply to information collected in the context of employment or independent contractor agreements.

If you have questions or need assistance regarding this policy, please contact us at privacy@seasidepest.ca. Should you require this policy in an alternative format due to a disability, we will accommodate such requests to ensure accessibility.

By using our Site or engaging with our services, you consent to the collection, use, and disclosure of your personal information as described in this policy, except where otherwise permitted or required by law. If you do not agree with any portion of this policy, please refrain from using our website, services, and providing us with personal information.

Information We Collect
We may collect various types of personal information, including but not limited to: contact information such as your full name, address, email address, and phone number; payment information such as credit card details and billing address; service details such as information about your property, pest issues, and service requests; communication records such as emails, phone calls, SMS messages, and feedback; and usage data such as IP addresses, pages visited, and time spent on our site.

How We Use Your Information
We use your personal information to provide and manage pest control services, communicate with you regarding appointments and updates, process payments, improve our services, and inform you about new services, promotions, or offers. You can opt out of marketing communications at any time.

SMS Campaigns / Electronic Communications
We may send SMS messages to phone numbers provided by you for service-related and marketing purposes. All communications comply with Canadian Anti-Spam Legislation (CASL) and the U.S. Telephone Consumer Protection Act (TCPA), as applicable.

• • Consent & Opt-In: SMS messages are sent only after explicit consent is obtained via website forms/popups, paper forms, or documented verbal consent. We store the date, time, and phone number for all consents.

  • Types of Messages: Appointment reminders, service updates, billing inquiries, payment reminders, and optional promotional messages (marketing requires separate consent).

  • Message Frequency: May vary depending on communication type.

  • Opt-Out & Help: You can opt out by replying STOP to any message. For assistance, reply HELP or contact us at privacy@seasidepest.ca or call 604-529-7700.

  • Confirmation Messages: After opting in, you may receive a confirmation message. Message wording may change.

  • Data Retention: SMS data is stored securely for a minimum of 3 years in accordance with CASL requirements. Data is only used for the purposes described above.

For full details, please see our SMS Campaigns Policy.

Disclosure of Your Information
We may share your personal information with trusted service providers who assist in delivering our services, including payment processors, IT service providers, and customer support platforms. Some of these providers may store or process information outside Canada, and in such cases your data may be subject to the laws of those jurisdictions. We may also disclose information if required by law, in response to legal requests, or in the event of a merger, acquisition, or business transfer.

Security of Your Information
We implement safeguards such as encryption, access controls, and regular audits to protect your information. While we strive to protect your personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Minors Privacy
Our services are directed at adults and property owners. We do not knowingly collect personal information from individuals under the age of 19 without the consent of a parent or guardian. If we become aware that we have collected information from a minor without consent, we will delete it. Parents or guardians who believe we may have collected such information should contact us immediately.

Your Rights
You have the right to access your personal information we hold, request corrections to any inaccuracies, and withdraw consent for the collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions.

Marketing Communications
You may opt out of receiving marketing communications by following the unsubscribe instructions in the communication or by contacting us directly. We will update our records to reflect your preferences.

Cookie Policy
We use cookies and similar technologies to improve your browsing experience, monitor website activity, and analyze traffic. You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Please note that some website features may not function properly if cookies are disabled.

Data Retention
We retain personal information only as long as necessary for the purposes described in this policy. SMS data is retained for a minimum of 3 years to comply with CASL requirements. When information is no longer required, it will be securely deleted or anonymized.

Data Breach Notification
In the event of a data breach that could compromise your personal information, we will notify you and the appropriate authorities in accordance with applicable laws.

Customer Complaints
If you have a complaint about how your personal information is handled, please contact us using the details below. We will respond promptly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Information and Privacy Commissioner for British Columbia.

Regular Reviews
This Privacy Policy will be reviewed regularly to ensure it remains effective and compliant with applicable laws. Updates may be made from time to time, and material changes will take effect immediately upon posting on our website.

User Consent
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, except where otherwise permitted or required by law. You may withdraw consent at any time, subject to legal or contractual restrictions.

Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. Any material changes will be posted on our website, and we encourage you to review the policy periodically.

Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

Seaside Pest Control
Email: privacy@seasidepest.ca
Phone: 604-529-7700