Seaside Pest Control Privacy Policy

Updated: October 1, 2024

At Seaside Pest Control (referred to as “Seaside,” “we,” “us,” or “our”), we are committed to protecting your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us.

This policy applies to information we collect through our website (“Site”), when you request our services, communicate with us, engage with us on social media, or otherwise interact with Seaside Pest Control. It outlines your rights under BC law and our obligations to protect your information.

This policy does not apply to information collected in the context of employment or independent contractor agreements.

If you have questions or need assistance regarding this policy, please contact us at privacy@seasidepest.ca. Should you require this policy in an alternative format due to a disability, we will accommodate such requests to ensure accessibility.

By using our Site or engaging with our services, you consent to the collection and use of your personal information as described in this policy. If you do not agree with any portion of this policy, please refrain from using our Site or providing us with personal information.

1. Introduction

This Privacy Policy describes our practices regarding the collection, use, and disclosure of your personal information when you engage with Seaside Pest Control. By using our services, you consent to the practices outlined in this policy.

2. Information We Collect

We may collect various types of personal information, including but not limited to:

Contact Information:

Name: Your full
Address: Physical address where services are
Email: Your email address for communication and service
Phone Number: Contact number for service coordination and

Payment Information:

Credit Card Information: Necessary for processing
Billing Information: Address associated with your payment

Service Details:

Service Requests: Information regarding the specific pest control services
Property Information: Details about the property being treated, including type of pests identified and treatment

Communication Records:

Correspondence: Emails, phone calls, and other communications between you and Seaside Pest Control.
Feedback: Customer satisfaction surveys and feedback related to our

Usage Data:

Website Interaction: Information on how you interact with our website, including IP addresses, pages visited, and time spent on our

3. How We Use Your Information

We use your personal information for the following purposes:

Service Provision: To deliver pest control services as requested, including scheduling, executing, and managing
Customer Communication: To communicate with you regarding service details, appointments, updates, and follow-ups related to your pest control
Payment Processing: To process payments, manage billing, and handle financial transactions
Service Improvement: To analyze data and improve our services based on customer feedback and usage patterns.
Marketing: To inform you about new services, promotions, and You can opt- out of these communications at any time.

4. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We may engage third-party vendors and service providers to assist in providing our services, including payment processors, IT service providers,

and customer service platforms. These entities are obligated to protect your information and use it only for the purposes for which it was disclosed.

Legal Compliance: We may disclose your personal information if required to do so by law, or in response to legal requests or subpoenas, or to protect our rights or those of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Links to Other Websites

Our website may contain links to external sites for your convenience. We do not control these sites and are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external sites you visit.

6. Security of Your Information

We implement various technical, organizational, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Data Encryption: Encrypting sensitive data transmitted over the
Access Controls: Limiting access to personal information to authorized personnel only.
Regular Audits: Conducting regular audits of our data security practices to identify and address vulnerabilities.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Minors’ Privacy

Our services are not intended for individuals under the age of 19. If we become aware that we have collected personal information from a minor without consent from a parent or guardian, we will take steps to delete such information from our records. Parents or guardians who believe we might have collected information from their minor child should contact us immediately.

8. Your Rights

You have the following rights regarding your personal information:

Access: You can request access to your personal information that we hold, along with information about how it has been used and
Correction: You can request corrections to any inaccurate or incomplete personal information we have about
Withdrawal of Consent: You have the right to withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal or contractual
Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format for your own use or to transfer to another service

9. Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in such communications or by contacting us directly. We will respect your preferences and update our records accordingly.

10. Cookie Policy

We may use cookies and similar tracking technologies to monitor activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

11. Data Retention Policy

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. When we no longer require your information, we will securely delete or anonymize it in accordance with applicable laws.

12. Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify you and the relevant authorities in accordance with applicable laws.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

14. Customer Complaints

If you have a complaint regarding our handling of your personal information, you can contact us using the information provided in the “Contact Us” section. We will address your concerns promptly.

15. Regular Reviews

We will regularly review this Privacy Policy to ensure that it remains effective and compliant with applicable laws. We may update this policy from time to time, and any material changes will be effective immediately upon posting the revised policy on our website.

16. User Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any material changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.